Skip Navigation Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe® Acrobat Reader.
A man using a mobile phone outside

Report Lost/Stolen Card

Card Management


HOW DO I ACTIVATE MY CARD

To activate your new debit card, simply call 1.866.823.0700.

You can also activate your card within the BCB App.


rEPORT CARD LOST

Marking your card lost, stolen, or damaged will permanently deactivate your card. This block is permanent and immediate. You can also call us at 1-866-823-0700 to report a lost or stolen card or stop in at any BCB Branch.


Card CONTROLS

Take full control of your debit card right from your mobile device
card controls allow you to enable/disable or set spending and location - based limits
for specific transaction types.
 
  • Turn card on and off (suspend card feature)
  • Set spending limits
  • Transaction types
  • Merchant types
  • Choose your delivery option - SMA or Email       

ALERTS

Tell us how to alert you and what alerts you would like to receive.

  • Spending alerts
  • Location alerts
  • Transaction type    

TRAVEL NOTIFICATIONS

Notify us of your travel plan(s) so your card is ready to travel with you.
Please allow four hours during normal business hours for the travel to be notated.

Enhanced Convenience:

You can report a lost or stolen Debit Card by:
    • calling our Phone Banking toll free number (1.866.823.0700)
    • calling the 24-hour number (1.866.546.8273)
    • and/or by using Online Banking and/or your Mobile App.
  • Changing your PIN is easy. You can now do so via Phone Banking as well as at our ATMs


How to use the “DISABLE” card feature:

Icon of check mark  Open your BCB Mobile App
Icon of check mark  Go to CARD MANAGEMENT
Icon of check mark  Select card you wish to disable
Icon of check mark  Click disable
Icon of check mark  It should say your card is now disabled

To reactivate: 
Icon of check mark  Open your BCB Mobile App
Icon of check mark  Go CARD MANAGMENT
Icon of check mark  Select the card you wish to enable
Icon of check mark  Toggle enable
Icon of check mark  It should say your card is now active
group of people riding bikes

Passbook Loans at BCB

Borrow against your savings today and pay it back over a term you can afford.