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As your financial institution completes its system conversion, you will need to modify your Quicken settings. Contact Us.
QuickBooks Conversion - FAQs
On the 1st Action Date:
1. Complete a final transaction download.
2. Complete last transaction update before the change to get all of your transaction history up to date.
3. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
Disconnect online banking connection for accounts connected to the financial institution that is requesting this change.
1. Select Banking from the left column.
2. Click the account you want to disconnect, then click the Pencil Icon on the corner of that account box.
3. Click Edit Account Info.
4. Check the box next to Disconnect this Account on Save.
5. Select Save and Close.
6. Repeat steps for any additional accounts that apply.
Complete 5 business days after 2nd Deadline Date:
1. Reconnect online banking connection for accounts that apply. a. On the Banking page, click Add Account in the upper-right side of the screen.
b. Type your financial institution’s name and choose the correct option from the results.
c. Enter your financial institution credentials and click Continue. Express Web Connect uses the same credentials you use for your institution’s online banking.
d. Provide additional information, if requested.
e. Ensure you associate the accounts for your financial institution to the appropriate account already listed under Which accounts do you want to connect? Choose the matching accounts in the drop-down menu.
Important: Do NOT select “+Add New” unless you intend to add a new account to QuickBooks Online. If you are presented with accounts you do not want to track in this QuickBooks Online Company, Uncheck the box next to the Account Name.
f. After all accounts have been matched, click Connect and then click Finish.
2. Exclude Duplicate Transactions. a. Select Banking from the left column.
b. In the For Review section, click the checkboxes for the transactions you want to exclude.
c. Choose Batch Actions > Exclude Selected.
On the 1st Action Date:
1. Complete a final transaction download.
2. Complete last transaction update before the change to get all of your transaction history up to date.
3. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
1. Disconnect online banking connection for accounts connected to financial institution that is requesting this change.
a. Select Banking from the left column.
b. Click on the account you would like to disconnect, then click the Pencil Icon on the corner of that account box.
c. Click Edit Account Info.
d. Check the box next to Disconnect this Account on Save.
e. Click Save and Close.
f. Repeat steps for any additional accounts that apply.
2. Reconnect online banking connection for accounts that apply.
a. Download a Web Connect file (.qbo or .qfx) from your financial institution’s online banking site.
b. In QuickBooks Online, choose Banking from the left column.
c. Click File Upload in the upper-right side of the screen and use the upload dialog to locate the Web Connect file you downloaded in step a.
d. Choose the appropriate account from the drop-down menu under QuickBooks Account and then click Next.
Important: Do NOT choose “+Add New” in the drop-down menu unless you intend to add a new account to QuickBooks Online.
e. When the import is finished, click Let's go!
f. Review the For Review tab on the Banking page to view what was downloaded.
g. Click Next, and then click Done.
h. Repeat this step for each account that you have connected to this institution.
Before the 1st Action Date:
1. Backup QuickBooks Windows Data File & Update.
a. Choose File > Back Up Company > Create Local Backup.
b. Download the latest QuickBooks Update. Go to Help > Update QuickBooks Desktop.
2. Complete a final transaction download and match downloaded transactions.
a. Complete one last transaction update before the change to get all of your transaction history up to date.
b. Accept all new transactions into the appropriate registers. (required)
On or After the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to financial institution that is requesting this change.
a. Choose Lists menu > Chart of Accounts.
b. Right-click on the first account you would like to deactivate and choose Edit Account.
c. Click the Bank Feeds Settings tab in the Edit Account window.
d. Select Deactivate All Online Services and click Save & Close.
e. Click OK for any alerts or messages that may appear with the deactivation.
f. Repeat steps for any additional accounts that apply.
2. Reconnect online banking connection for accounts that apply. a. Choose Lists menu > Chart of Accounts.
b. Right-click on an account you would like to activate and choose Edit Account.
c. Select Set Up Bank Feeds on the bottom of the popup screen and select Yes in the dialog box that will appear.
d. Enter your institution's name in the search field and select Continue.
e. Enter your Direct Connect credentials. Direct Connect might require credentials that do not match your online banking credentials. Contact your financial institution if your login information does not work.
f. Ensure you associate the accounts to the appropriate accounts already listed in QuickBooks. Link to your existing accounts in the drop-down options labeled Select Existing or Create New.
Important: Do NOT select “Create New Account” unless you intend to add a new account to QuickBooks. If you are presented with accounts you do not want to track in this data file, choose Do Not Add to QuickBooks.
g. After all accounts have been matched, click Next and then click Done.
Before the 1st Action Date:
1. Backup QuickBooks Mac Data File & Update the Application. a. Choose File > Backup.
b. Download the latest QuickBooks Update. Choose QuickBooks > Check for QuickBooks Updates.
2. Complete a final transaction download. a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Accept all new transactions into the appropriate registers. (required)
On or After the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to financial institution that is requesting this change.
a. Choose Lists > Chart of Accounts.
b. Click the first account you would like to deactivate and choose Edit > Edit Account.
c. Choose Online Settings in the Edit Account window.
d. In the Online Account Information window, choose Not Enabled from the Download Transactions list and click Save.
e. Click OK for any alerts or messages that may appear with the deactivation.
f. Repeat steps for any additional accounts that apply.
2. Reconnect online banking connection for accounts that apply.
a. Choose Banking > Online Banking Setup.
b. Type your institution's name in the search field, then click Next and follow the instructions in the setup screen
c. Select Yes, my account has been activated for QuickBooks Online Services in the Online Banking Assistant window. Click Next.
d. Enter your Direct Connect credentials. Direct Connect might require credentials that do not match your online banking credentials. Contact your financial institution if your login information does not work.
e. For each account you wish to download into QuickBooks, click Select and Account to connect to your existing account’s registers.
f. Click Next, and then click Done.
g. Repeat this step for each account that you have connected to this institution.
Before the 1st Action Date:
1. Backup QuickBooks Windows Data File & Update. a. Choose File > Back Up Company > Create Local Backup.
b. Download the latest QuickBooks Update. Choose Help > Update QuickBooks Desktop.
2. Complete a final transaction download and match downloaded transactions. a. Complete one last transaction update before the change to get all of your transaction history up to date.
b. Accept all new transactions into the appropriate registers. (required)
On or After the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to financial institution that is requesting this change. a. Choose Lists menu > Chart of Accounts.
b. Right-click the first account you want to deactivate and choose Edit Account.
c. Click the Bank Feeds Settings tab in the Edit Account window.
d. Select Deactivate All Online Services and click Save & Close.
e. Click OK for any alerts or messages that may appear with the deactivation.
f. Repeat steps for any additional accounts that you need to deactivate.
2. Reconnect online banking connection for accounts that you deactivated. a. Log in to your financial institution's online banking site and download your transactions to a QuickBooks (.qbo) file.
Note: Take note of your last successful upload. Duplicate transactions can occur if you have overlapping transaction dates in the new transaction download.
b. In QuickBooks, choose File > Utilities > Import > Web Connect Files. Locate your saved Web Connect file and select to import.
c. In the Select Bank Account dialog select Use an existing QuickBooks account.
Important: Do NOT select “Create a new QuickBooks account” unless you intend to add a new account to QuickBooks.
d. In the drop-down list, choose your QuickBooks account(s) and click Continue. Confirm by selecting OK.
Before the 1st Action Date:
1. Backup your QuickBooks Mac data file & update the application.
a. Choose File > Backup.
b. Download the latest QuickBooks Update. Choose QuickBooks > Check for QuickBooks Updates.
2. Complete a final transaction download.
a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Repeat this step for each account you need to update.
c. Accept all new transactions into the appropriate registers. (required)
On or After the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to the financial institution that is requesting this change. a. Choose Lists > Chart of Accounts.
b. Select the first account you would like to deactivate and choose Edit > Edit Account.
c. Select Online Settings in the Edit Account window.
d. In the Online Account Information window, choose Not Enabled from the Download Transactions list and click Save.
e. Click OK for any dialog boxes that may appear with the deactivation.
f. Repeat steps for any additional accounts that apply.
2. Reconnect online banking connection for accounts that apply. a. Log in to your financial institution’s online banking site and download your transactions into to a QuickBooks (.qbo) file.
Important: Take note of your last successful upload. Duplicate transactions can occur if you have overlapping transaction dates in the new transaction download.
b. In QuickBooks, choose File > Import > From Web Connect. Use the import dialog to import your saved Web Connect file.
c. In the Account Association window, click Select an Account to choose the appropriate existing account register.
Important: Do NOT select “NEW” under the action column unless you intend to add a new account to QuickBooks.
d. Click Continue and OK for any dialog boxes that require action.
Only complete these tasks if you currently initiate Bill Payments from within QuickBooks Windows.
Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after the 1st Action Date, these payments may still be processed.
Before the 1st Action Date
Cancel Existing Bill Payments.
1. Open the Register of the account you made the payment from.
2. Choose Company > Chart of Accounts.
3. Double-click the proper account.
4. In the register, locate the transaction to be canceled.
5. Click the transaction to be deleted.
6. Choose Edit > Cancel Payment.
On or After the 2nd Action Date
Note: This section only applies if your institution will support Bill Payments initiated from within QuickBooks Windows after the system change.
Re-create Your Bill Payments.
If you need help re-creating payments, choose Help > QuickBooks Help. Search for Pay a Vendor Online and follow the instructions.
On the 1st Action Date:
1. Back up your Quicken Windows Data File. Go to File > Backup and Restore > Backup Quicken File.
2. Download the latest Quicken Update. Go to Help > Check for Updates.
3. Complete a final transaction download. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to the financial institution that is requesting this change. a. Choose Tools > Account List.
b. Click Edit on the account to deactivate.
c. In Account Details, click Online Services.
d. Click Deactivate. Follow prompts to confirm deactivation.
e. Click the General tab.
f. Delete Financial Institution and Account Number information. Click OK to close window.
g. Repeat steps for any additional accounts that apply.
2. Reconnect the online banking connection for your accounts. a. Choose Tools > Account List.
b. Click Edit on the account you want to activate.
c. In Account Details, click Online Services and then choose Set up Now.
d. Type your institution’s name in the search field and click Next.
e. Enter your financial institution credentials.
• Express Web Connect uses the same credentials you use for your institution’s online banking login.
• Direct Connect might require credentials that do not match your online banking credentials.
Important: If your credentials do not work, contact your financial institution.
f. Ensure you associate the accounts to the appropriate accounts already listed in Quicken. Select Link to an existing account and select the matching accounts in the drop-down menu.
Important: Do NOT choose “Create a new account” unless you intend to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, choose Ignore – Don’t Download into Quicken or click Cancel.
g. After all accounts have been matched, click Next and then Done.
On the 1st Action Date:
1. Backup Quicken Mac Data File and Update the application. a. Choose File > Save a Backup.
b. Download the latest Quicken Update. Choose Quicken > Check for Updates.
2. Complete a final transaction download. a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
Activate the online banking connection for accounts connected to the financial institution that is requesting this change.
1. Click your account in the Accounts list on the left side.
2. Choose Accounts > Settings.
3. Select Set up transaction download.
4. Enter your financial institution name in the search field, select the correct option and click Continue.
5. Enter your financial institution credentials.
• Express Web Connect uses the same credentials you use for your institution’s online banking login.
• Direct Connect might require credentials that do not match your online banking credentials.
Important: If your credentials do not work, contact your financial institution.
6. In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under Action, choose Link to pick your existing account.
Important: Do NOT select “ADD” in the Action column unless you intend to add a new account to Quicken.
7. Click Finish.
On the 1st Action Date:
1. Backup Quicken Windows Data File and Update. a. Choose File > Backup and Restore > Backup Quicken File.
b. Download the latest Quicken Update. Choose Help > Check for Updates.
2. Complete a final transaction download. a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Repeat this step for each account you need to update.
c. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to financial institution that is requesting this change. a. Choose Tools > Account List.
b. Click Edit on the account to deactivate.
c. In Account Details, click Online Services.
d. Click Deactivate. Follow prompts to confirm deactivation.
e. Click the General tab.
f. Delete Financial Institution and Account Number information.
g. Click OK to close window.
h. Repeat steps for any additional accounts.
2. Reconnect online banking connection for accounts that apply. a. Download a Quicken Web Connect file from your financial institution’s online banking site.
b. In Quicken, choose File > File Import > Web Connect (.QFX) File.
c. Use the import dialog to select the Web Connect file you downloaded. An “Import Downloaded Transactions” window opens.
d. Choose Link to an existing account. Select the matching account in the drop-down menu. Associate the imported transactions to the correct account listed in Quicken.
e. Repeat this step for each account you have connected to this institution.
On the 1st Action Date:
1. Backup your Quicken Mac data file and update the application. a. Choose File > Save a Backup.
b. Download the latest Quicken Update. Choose Quicken > Check for Updates.
2. Complete a final transaction download. a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Repeat this step for each account you need to update.
c. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
Activate online banking connection for accounts connected to financial institution that is requesting this change.
1. Select your account under the Accounts list on the left side.
2. Choose Accounts > Settings.
3. Select Set up transaction download.
4. Enter your financial institution name in the search field, select the correct option and click Continue.
5. Log into your financial institutions online banking site and download your transactions to your computer.
Important: Take note of the date you last had a successful connection. If you have overlapping dates in the web-connect process, you may end up with duplicate transactions.
6. Drag and drop the downloaded file into the box titled Drop download file. Choose Web Connect for the “Connection Type” if prompted
7. In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under the Action column, click Link to pick your existing account.
Important: Do NOT select “ADD” in the Action column unless you intend to add a new account to Quicken.
8. Click Finish.
Only complete these tasks if you currently initiate Bill Payments from within Quicken Windows.
Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after the 1st Action Date, these payments may still be processed.
On or Before the 1st Action Date
Cancel Existing Bill Payments.
1. Choose Tools > Online Center.
2. Choose your institution from the Financial Institution drop-down list.
3. On the Payments tab, choose an account from which a payment is scheduled in the future.
4. In the payments status list, you will cancel payments for each payee with a status that is scheduled for delivery on a date. after the 1st Action Date. To do this, select the first payee and click Cancel Payment.
5. Repeat steps 3 & 4 for all payments that are scheduled for delivery after the 1st Action Date.
6. On the toolbar, click Repeating.
7. Choose a payment instruction and click Delete. Click Delete again in the confirmation window.
8. Repeat step 7 for each repeating payment you have with your financial institution.
On or Before the 2nd Action Date
Note: This section only applies if your institution will support Bill Payments initiated from within Quicken Windows after the system change.
Re-create Your Bill Payments.
If you need help re-creating payments, choose Help > Quicken Help. Search for Create an online Payment and follow the instructions to create and transmit an online payment.
Only complete these tasks if you currently initiate Direct Connect Bill Payments from within Quicken Mac.
Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after the 1st Action Date, these payments may still be processed.
On or Before the 1st Action Date
Cancel Existing Bill Payments.
1. Highlight a Bill Payment transaction on the account register.
2. While on the account register, choose File > Print to save your list of pending payments. You can use this when you re-create the bill payments and send these payments again.
3. Click Edit at the bottom of the account register window.
4. Click Edit Details below the highlighted transaction.
5. Click the Online Payment tab and choose Cancel Payment.
6. Repeat these steps for each outstanding Bill Payment you have scheduled with your financial institution.
On or Before the 2nd Action Date
Note: This section only applies if your institution will support Bill Payments initiated from within Quicken Mac after the system change.
Re-create Your Bill Payments.
For assistance with re-creating payments, choose Help and search for Adding online Bill Pay transactions. Follow the instructions to create and transmit an online payment.
Intuit allows you to use Critical Messaging as an in-product messaging service. You can use a critical message to present a notification to customers. When active, after the user initiates an online session to import or download transactions a pop-up dialog will appear within Quicken.
Critical Messaging allows you to add a channel to your Financial Institution's communication plan.
This screenshot shows how a Critical Message might appear in Quicken:
1. Go to https://ofx-partner.intuit.com/app/fi/ContactUs.
2. Type your Name, Email and Phone.
3. For Issue Type, choose Branding.
When you choose Branding, a Branding Option menu will appear.
4. For Branding Option, choose Critical Message.
When you choose Critical Message, more fields will appear on the Contact form. All of these fields are required.
5. Type your Institution Name, Branding ID (BID) and FDIC/NCUA number.
IMPORTANT: If you do not know your BID number, please use the Quicken Windows FIDIR located at https://ofx-partner.intuit.com/app/fi/AppidAppver. The number that precedes your Institution’s name is your BID number.
6. In the message section, enter the critical message that you want your customer to see.
7. You can use this text as a template or create your own. Please include plain text and HTML versions.
Plain Text
[FINANCIAL INSTITUTION NAME] is making changes to its online banking system. Please take action to ensure a smooth transition.
INSTRUCTIONS are available at [YOUR CONVERSION INSTRUCTION DOWNLOAD URL]
Web Connect/Direct Connect users: Make changes to your Quicken software configuration on or after [DATE]. Express Web Connect will be available 5 business days after this date.
Please carefully review all downloaded transactions after you complete the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please contact the Banking Department at [YOUR SUPPORT LINE NUMBER HERE].
HTML
<p><b>[FINANCIAL INSTITUTION NAME]</b> is making changes to its online banking system. Please take action to ensure a smooth transition.</p>
<p>INSTRUCTIONS are available at <a href="http://www.yourconversioninstructiondownloadURL.com">[YOUR CONVERSION INSTRUCTION DOWNLOAD URL]</a></p>
<p>Web Connect/Direct Connect users: Make changes to your Quicken software configuration on or after [DATE]. Express Web Connect will be available 5 business days after this date.</p>
<p>Please carefully review all downloaded transactions after you complete the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please contact the Banking Department at [YOUR SUPPORT LINE NUMBER HERE].</p>
8. Enter a Start Date and Turn Off Date. Your message will only appear during this period.
9. Choose a Message Control option:
• One time – Message displays only one time. (not recommended)
• Always – Message displays every time the user initiates an online session.
• User Control (recommended) – User may opt out of receiving the message in future online sessions by checking the “Don’t show this message again” box. Example shown in screenshot above.
10. Click Submit.
